Cookie Policy, Privacy Notice, Terms & Conditions
Cookie Policy
Our site enables script (e.g. cookies) that is able to read, store, and write information on your browser and in your device.
The information processed by this script includes data relating to you which may include personal identifiers (e.g. IP address and session details) and browsing activity.
We use this information for various purposes - e.g. to deliver content, maintain security, enable user choice, improve our sites, and for marketing purposes.
You can reject all non-essential processing by choosing to accept only necessary cookies. If you prefer not to have any cookies, please adjust this within your browser settings yourself.
Any data you send us via email or through our social media channels is considered entirely voluntary.
If you navigate to other linked social media channels, you must accept their respective privacy and cookie policies.
Please note, these channels collect an extensive amount of your personal data. We are not responsible for these services, and they do not share any personal data with us.
Terms and Conditions
No content on this site or related channels regardless of date, should ever be used as a substitute for direct medical advice from your doctor or other qualified clinician. Always consult your doctor or another qualified healthcare professional if you have any questions about a medical condition. Do not ignore professional medical advice or delay seeking it due to something you have read on this website or related channels. The content on this website or related channels is intended for education and to complement medical advice, not replace it.
Implied consent to provide care: By seeking care from us, it is assumed that you give consent for this office to use your information to provide you with care and to share it with other providers involved in your care.Any data you send us via email or through our social media channels is considered entirely voluntary.All content posted on our social media platforms, including text, images, videos, and other materials, is the intellectual property of Sajeevan Lifestyle Medicine (Pvt) Ltd. Users are not permitted to reproduce, distribute, or use this content for commercial purposes without obtaining prior written permission from us. If you wish to replicate or use the content on this website or its related channels, write to us at [email protected].By using this site and related channels, you agree to follow and be bound by these terms of use and agree to comply with all applicable laws and regulations. If you do not agree with these terms of use, please do not use this site or related channels.We reserve the right to update the Terms of Use at any time without notice, including but not limited to the ability to update, change, or discontinue public resources at any time, with or without prior notice. Your continued use of the site following such changes will mean that you accept and agree to the changes.You're responsible for periodically reviewing these terms for changes. If you continue using the website and related channels after modifications have been made, it signifies your acceptance of the updated terms.Our website and related channels might have typographical mistakes, inaccuracies, or omissions. We have the right to make corrections and updates without any prior notice.Users agree not to use our tools and resources for purposes that are unlawful or inconsistent with the mission of advancing lifestyle medicine.Users are encouraged to participate in respectful and constructive discussions on our social media platforms. We retain the right to remove any content deemed offensive, inappropriate, or in violation of these Terms of Use.We reserve the right to moderate and remove any content that violates these Terms of Use or the hosting social media platforms' policies.We are not liable for any damages resulting from visiting our website, including errors or omissions in the content, or the transmission of third-party programs or malicious code that we cannot control, despite our preventative measures.If you want more information regarding our cookies or privacy policy, please contact us via e-mail.
Privacy Notice
We take our clients’/patients' privacy seriously and understand that you entrust us with your personal and sensitive data, and we give the highest priority to secure your data.
When processing your personal and sensitive data, the Company will ensure that:
• Your personal and sensitive data will be processed lawfully and in a transparent manner so that you are aware of all processing activities connected with your personal data.
• Your personal and sensitive data will be collected by us only for the purposes listed below and not further processed in a manner that is incompatible with those purposes.
• We will only collect personal and sensitive data that is limited to and required for the purposes listed below and will not collect more personal and sensitive data than is required.
• Your personal and sensitive data will be kept in a form that permits identification for no longer than is necessary for the purposes for which that personal data is processed.
• Your personal and sensitive data will be processed in a manner that ensures appropriate security of the personal data.
If you provide us with the personal and sensitive data of another individual, you hereby represent that you have obtained consent from that individual prior to providing their data to us. References to ‘your personal and sensitive data’ in this Privacy Notice would include such individual’s data that you provide to us.
What personal and sensitive data do we collect?
We obtain the information you voluntarily provide that identifies or can be used to identify you. Your personal and sensitive data will only be collected to the extent necessary. We will keep your personal and sensitive data confidential except where disclosure is required or permitted by law.• Personal information, e.g., title, rank, position, first name, middle name, last name, age, date of birth, gender, photograph, nationality, national ID card number marital status, weight, and height.
• Contact information, e.g., address, mobile phone number, home phone number, and email address.
• Service information, e.g., a record of doctor’s appointments, and other additional services.
• Information appearing on legal documents, e.g., national ID card.
• Contact information and emergency contact information, e.g., first name, middle name, last name, relationship with patients, and mobile phone number.
• Financial information, e.g., billing information, credit or debit card information, and bank account details.
• Sensitive data such as health, disabilities, genetic or biometric data, health history, a record of medication/food allergy, treatment result, physical examination result, laboratory result, diagnosis result, medical record, medical certificate, surgical record, radiograph imaging, weight, height, blood type, picture/audio/animation from medical/surgery/operation procedures, and data that appear in the copy of national ID card, e.g., religion, ethnicity and blood group.
We process your personal and sensitive data as provided below:
• Review your various application requests before an appointment
• Diagnosis and medical treatment
• Symptoms examination and preliminary physical examination
• Use of personal and sensitive data for laboratory diagnostics
• Referral of patient to another healthcare provider/institution for further treatment
• Compliance with ethics and professional ethics
• Request payment
• Issue invoices and/or receipts
• Communicate for the purchase of products and/or services
• Deliver products or services
• Proceed to collect or receive payment for products or services
• Verify your identity
• Send medical appointment reminders
• Collect contact information for future inquiries in case an emergency arises and the patient is unable to provide their own information
• Provide post-sales services
• Manage patient relationship
• Send and follow up a questionnaire to assess customers’ service satisfaction
• Monitor the accuracy of payments, billing, refunds, and compensation;
• Monitor compliance with the Company regulations
• If you have given your explicit consent, we will process your personal data to send news, advertisements, notifications, benefits and promotions of products and services, beneficial campaigns, or invitations to the company activities via all communication channels that you have indicated to the company.
Disclosure of personal and sensitive data:
We will not disclose your personal and sensitive data for purposes other than specified herein unless having been consented to do so:
• Disclosure of your personal and sensitive data to primary doctors, medical and allied health professionals, medical specialists, medical practitioners, medical technology clinics, manufacturers, or distributors of drugs and medical supplies.
• Disclosure of your health data and medical certificate to insurance company to claim your health insurance benefit
• Disclosure of your health data and medical certificate to your employer, agency, organization, governmental agencies, or any relevant person to collect payments for your medical services
• Disclosure of your health data to an insurance company as requested by you or the insurer to enter into an insurance agreement.
• Disclosure of your health data to third parties such as your family members, relatives, dependents, or intimate persons upon their request
• Disclosure of your health data, medical certificate, and health record for Air Travel
• Processing of your health data for purposes of healthcare service quality improvement
• Disclosure of your health data to any public authority, governmental, regulatory, or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which we are subjected or as permitted by applicable law.
• To any other third-party organizations providing administration or other services.
We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned maintain the confidentiality and integrity of your personal and sensitive data and are restricted from using your personal and sensitive data for any unauthorized purpose.
Collection of personal and sensitive data of Minors, Incompetent Persons, and Quasi-Incompetent Persons
Where we must process the personal and sensitive data of minors, incompetent persons, or quasi-incompetent persons, we shall have their parents, legal representative, guardian, or curator, as the case may be, consent on their behalf.If a minor or a quasi-incompetent person is legally permitted to give consent on their own behalf, we shall require combined consent from them and their legal representative.
If we become aware of the unauthorized collection of personal and sensitive data from minors, incompetent persons, and quasi-incompetent persons without the consent being given in the manner according to the above, we will delete or destroy such data from the Company’s system immediately.
How do we store and protect your personal and sensitive data?
We may collect and store your personal and sensitive data in electronic or physical form, depending on the requirement. Such data may be stored at our and third-party premises within IT Systems (e.g. external cloud storage, internal or third-party management systems, e-mails, databases, hard drives, etc.), and physical warehouses etc.
We endeavor, where practicable, to process your data in a safe environment by preventing any unauthorized or unlawful processing of personal and sensitive data or accidental disclosure, loss, or destruction of, or damage to, such data. We have implemented various physical, technical, and administrative security measures to protect your data and our network from unauthorized access.
Some of these measures include:
• encryption of personal and sensitive data;
• strict adherence to privacy and security practices;
• periodic security assessment and reviews to upgrade our practices; and
• restriction of access to such data to personnel who have a need to know such data.
The security of your personal and sensitive data is important to us but no method of transmission over the Internet, securing while processing, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
How long do we retain your personal and sensitive data?
We will retain your personal and sensitive data only for as long as such data is necessary for the purposes it was collected. The retention period for personal and sensitive data may also be affected by the requirements of applicable laws or a legitimate requirement. In all cases, such personal and sensitive data may be held for a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for legal or regulatory purposes).
Once personal and sensitive data surpasses its retention period and if there is no valid reason to retain such data, the personal and sensitive data will be securely disposed of.
By submitting personal and sensitive data to us, you acknowledge that:
You have read and understood this Privacy Notice and agree and consent to the use, processing, disclosure, and transfer of personal and sensitive data as set out herein.
All information and representations provided by you are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information.
Whom can you contact for more information?
If you have any questions about this Notice or about our privacy and information handling practices, kindly reach out to us:
• Address: No. 794/02/09, Muwanhelawatta, Talangama North, Malabe• Email: [email protected]
Updates to the privacy notice
We reserve the right to amend, modify, vary, or update this Privacy Notice, at our sole discretion from time to time, as and when the need arises. The most recently published Privacy Notice shall prevail over any of its previous versions and the version number and date will be updated accordingly. We have no obligation to inform you of any variations and you are encouraged to check this Privacy Notice from time to time to stay informed of any changes. You agree to adhere to the terms of the Privacy Notice including any variations.
With love and gratitude,
The Sajeevan team